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Fresh & Pure

Thank you for visiting the Fresh & Pure website. This Site is intended to provide you with
information about our company
Fresh & Pure reserves the right to update or modify these Terms of Use at any time without
prior notice. Your use of the Site following any such change constitutes your unconditional
agreement to follow and be bound by the Terms of Use as changed. For this reason, we
encourage you to review the Terms of Use whenever you use the Site.

Terms of Use

Please review these Terms carefully. By using any of the Services, you accept these Terms.
We may modify these Terms at any time, by updating this posting and without notice to
you. Your continued use of any of the Services constitutes your acceptance of these Terms.

Privacy

Your privacy is important to us. The user information collected and used is strictly limited to
business operations. By registering, accessing or using the services, you are signifying your
acknowledgement of an agreement to our privacy policy.

Email & Other Electronic Messages

From time to time, we may send you eflyers and other promotional emails or electronic
messages. You can unsubscribe from these promotional emails through the unsubscribe
mechanism contained in any message. We may also send you transactional and operational
messages regarding your account(s).

Additional Terms

Apart from what is outlined in these Terms, additional terms may apply to your use of
certain of the Services. Such additional terms are incorporated by reference into these
Terms. We will provide these terms to you or post them on the applicable Services. If there
is a conflict between these Terms and any additional terms that apply to a particular
Service, the additional terms will control. Promotions and contests on the Services may also
have additional terms, rules exclusions and eligibility requirements, such as restrictions
related to geographic area or age.

Ordering and Payment

All Rupees amounts on the Fresh & Pure website are in Pakistani Rupees. There is a
minimum order value of PKR 500(excluding delivery charges and taxes). Free delivery on
orders of value PKR 1000 and above within the range of 5Km.These terms are subject to
change.
By completing the checkout and submitting an order through Fresh & Pure Website, you are
agreeing to pay, in full, the prices of the items selected (or any substitutions accepted by
you) and all applicable charges (such as charges for bags and delivery charges), taxes, by
credit card or other permitted payment method. You authorize us to process payment of
the applicable purchase price via the payment mechanism you select from the available
choices, and you represent and warrant that you are authorized to use the applicable
payment mechanism. If your payment method is by credit card and is rejected by the card
issuer or processor, your order will not be filled, and we will have no obligation in respect of
it. During the credit card authorization process when you submit your order, your card is
validated and must have enough available funds for the transaction to be approved. Upon
approval, the order will be prepared for delivery. You are responsible for any fees, including
legal costs and collection costs, that we may incur in collecting any unpaid balances from
you.
 To complete an order, you may be required to provide certain additional information
that is required to process your order. If you do not complete or improperly
complete your order, it may not be accepted or acknowledged. We reserve the right
to change the permitted methods of payment at any time.
 You may cancel your order or modify the order (including adding or removing
products, changing quantities, or changing order delivery details) via the website up
until the cut-off times indicated on the site.
 If an order is cancelled after the Cut-off Time, we reserve the right to charge a
cancellation fee (which, if applicable, will be indicated prior to your finalizing your
cancellation).
 We may, in our sole discretion, accept or reject any order placed the website. All
offerings on the site are invitations to purchase and not offers to sell. Any online or
email confirmation of receipt of an order after placement is an acknowledgement of
receipt of the order but not an acceptance of the order. Subject to our cancellation
rights as set out in these Terms, your order is accepted when we dispatch the order
to you.
The amount authorized during the credit card authorization process will be the estimated
amount of your order, including charges for bags (if any), delivery charges and taxes. When
your order is assembled, if an item you have ordered is not available, we will where
reasonably possible substitute another comparable item. This item may be at a different
price than the one you ordered. At the time of delivery of your order, our driver will indicate
which items have been substituted, and you may reject any items in the order, including any
substitutes. The driver will then update the order, and within a reasonable time following
delivery, you will be contacted with a list of all items you have accepted and the amount to
be charged to your payment method. The amount charged to your payment method may
differ from the estimated amount due to matters such as product unavailability, product
substitutions, differences between estimated and actual weights for items priced by weight,
actual numbers of shopping bags as compared to estimated numbers, and other such
matters. The resulting final amount will be charged to your payment method that can either
be online payment or cash on delivery.
We may, in our sole discretion, cancel an order you have placed after we have accepted it,
in which case you will be contacted. If we cancel your order, we will have no obligation to
fulfill it nor will we otherwise be liable to you in respect of it, and you will have no obligation
to pay for it. We may in some circumstances require additional information or verification
before accepting or fulfilling an order, in which case you will be Contacted.

Subject to applicable laws,

 purchase of products on the website is subject to availability. Items listed on the
website may not be available or in-stock at all times. If product(s) are not available,
we will have no obligation to fulfill an order for them and you will have no obligation
to pay for them except where you have accepted a substitute

 We reserve the right to change the products, prices and descriptions advertised or
displayed through Fresh & Pure website, at any time without notice or liability to you,
and to correct, at any time, any pricing errors. While we update our website
regularly, prices, selection and availability, including the availability of promotional
offers, may vary and are subject to change without notice. We are not responsible
for any loss or damages arising from such updates or changes.
We seek to be accurate with respect to product images and descriptions and product filters
and segmentations on the website but do not represent or warrant that these or other
content are accurate, reliable, current, or complete. We reserve the right to correct any
inaccuracies or typographical errors in the information available on the official website and
shall have no liability for any errors or omissions. Information may be changed or updated
without notice and prices and availability of goods and services are also subject to change
without notice.
We reserve the right, in our sole discretion, to limit quantities of items purchased per
person, per household or per order or otherwise from time to time. We will make
reasonable efforts to contact you if such limits or prohibitions are applied to an order by
you.
In cases where we custom-cut or select variable weight items (such as certain meats or
produce or other items priced by weight), the price you see on website is an estimated price
range based on the expected weight of the items. The final price of these items will be
based on the same price per weight indicated on website when you placed the items in your
cart, but the final price is determined once we have prepared and weighed your order and
will appear on the invoice at the time of the delivery. For such products, the price you pay is
always based on the actual final weight of your products. If you are not satisfied with the
final price and weight, you have the rights to remove the product from your order.
We charge PKR 8.00 for each bag used to pack your order. At the time that each order is
placed, we estimate the number of grocery bags required for delivery and modify to reflect
the actual quantity at the time of delivery.
In respect of products, if any, which under the laws of the applicable jurisdiction require a
person to be of a certain age in that jurisdiction in order to purchase, only persons of that
age in the applicable jurisdiction may place orders for such products, and by placing such an
order you represent and warrant that you are of the applicable age. We may require proof
of age before permitting you to order such products.
The version of these Terms applicable to an order or other transaction by you via website is
the version in effect on the date and at the time you place your order, as made available on
website at that time. Each time you place an order, you represent and warrant that you
have accessed, read and accepted the then-applicable terms governing that order.
Other
We may modify these Terms at any time, by updating this posting and without notice to
you. These Terms constitute the entire agreement between you and us regarding the use of
the Services, superseding any prior agreements between you and us relating to your use of
the Services. Our failure to insist upon or enforce strict performance of any provision(s) of
these does not constitute a waiver of another provision or a waiver of the same provision
on another occasion.

Deliveries

Deliveries will be made to the address specified by you when you register. You have the
ability to change this address through the “Account Settings” feature on the website and
you must do so if you move, so that we can deliver to the correct address. We reserve the
right to restrict deliveries in certain areas and at certain times, and this includes the right to
eliminate certain areas and times from our delivery schedule altogether. We reserve the
right, in our discretion, to place reasonable limits on the number of deliveries scheduled per
day per account.
We take reasonable care to deliver within short period. Accordingly, it is your responsibility
to ensure that an appropriate person is available to receive the delivery at the delivery
address at all times during the delivery time confirmed at the time of checkout. If no one is
at the address when the delivery is attempted, or the person available is not an appropriate
person to receive the delivery, the goods will be retained by us. We will leave notification of
delivery and will telephone to attempt to rearrange the delivery, failing which we will cancel
the delivery and your order.
We will ordinarily only make a delivery when an appropriate person is able to receive and
sign for the delivery. If you instruct us to make an unattended delivery and we, in our
discretion, agree to do so, we expressly disclaim all liability which may arise by the delivery
having been made on an unattended basis, including but not limited to theft, tampering,
contamination and temperature change in respect of temperature-sensitive items.
Please note adverse weather or road conditions and other events outside of our reasonable
control may result in late or cancelled deliveries. If that is the case, we will contact you as
soon as reasonably possible to reschedule your delivery time and date. If we cannot reach
you, we will cancel the delivery and your order.

Promotions and Marketing Statements

The statements used for advertisements may not always be in exact relevance to the
product delivered. Some exceptions will apply in the event of exceptional circumstances.
We reserve the right, in our discretion, to suspend, cancel or make changes to this policy
without prior notice, which includes the right to withdraw this policy from any customer
who we determine is abusing the policy.
All product prices, charges and fees will be accurately displayed on our website prior to
completion of your order.
We may make various promotional offers from time to time on the website. Some offers
may be web-based only and not available as an in-store offer or promotion. Not all offers
and/or promotions available in store may be available on the web. We ask that you review
the guidelines associated with each special offer, as they will differ.
For any of our promotions if we have inadvertently made a typographical error on any
special offer, we reserve the right to suspend redemption or terminate the promotion
altogether.